Case Study

Phones Light Up as New York Goes Dark

Phones Light Up as New York Goes Dark

Pages 2 Pages

Fire Dispatch Center Customer Perspective Phones Light Up as New Y ork Goes Dark On August 14 th , 2003, the worst blackout in North American history plunged New York, Pennsylvania, the Midwest rust belt states, and much of Ontario, Canada into darkness. Fortunately, it was still daylight when the power outage hit, but as evening descended 50 million people faced a long, dark night. When 9-1-1 becomes powerless: After 9/11, the Federal government

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