As the global leader in lighting and LED technologies, Philips Lighting is dedicated to innovation and continued growth. In a competitive market revolutionized by digital technology and sustainable development, the company sought to become the leader in connected lighting systems. Philips Lighting offers over 25,000 products, and has been managing their product lines with SAP since 2011. IT was responsible for managing this database, and any mass data changes were a resource-intensive tasks in ERP. “We had to call our India-based technical support team whenever we needed changes, which involved time-consuming management of support tickets,” said Sylvain Darve, SAP Data Manager MM LO/VC, at Philips Lighting. This process became unmanageable very quickly. “With over 40 people manag

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