Pharmacy Chain Increases Bottom Line and Enhances Patient Engagement Boosting clinical services and patient adherence serves as differentiator for the regional pharmacy chain Key Organizational Challenges Tackled by Targeting One Initiative: Medication Adherence As with most chain pharmacy organizations, different internal functional roles must meet different objectives; addressing each of these performance goals simultaneously can be a challenge. • Leadership wants to look more attractive to payors and reduce DIR fees; • The operations team is focused on improving process flow and ways to improve store efficiencies; and • At the retail store level, it’s all about finding ways to deliver clinical value to enhance patient care. The chain decided that all these objectives

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