With an aging network due for a refresh, the IT team at Pfeiffer University, a private liberal arts college in North Carolina with around 2,000 students, knew they needed a leader to spearhead a network upgrade. In the fall of 2016, Dr. Ken Russell joined Pfeiffer University to lead a six-person Digital Transformation and Technology (DTT) team. As VP of Digital Transformation and CIO, Dr. Russell’s main priority was to revamp and expand the technological landscape across Pfeiffer’s five locations. One of the first projects the DTT team worked on involved tackling the aging network, which had no centralized management capabilities and provided little visibility into network analytics.

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