Peter Buckley Pharmacy, Clitheroe (Lancashire) Initial situation: Objectives: Key figures: Concept: Willach solution: Advantages: Result: Peter Buckley whilst relocating his pharmacy to new premises within Clitheroe, decided to use the move as an opportunity to update his business with a forward-looking design and concept, embracing innovative technology and a state-of-the-art shop design. The objective was to ensure that existing customers continued to use the pharmacy, whilst also attracting and retaining new custom. This was to be achieved through the following measures: ? Improved customer service ? Reduced waiting times ? Optimised work processes ? Expanded range of NHS services (e.g. medicine usage reviews, weight management, etc.) Frequency: Average of 300 customers per day

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