Case Study

Performance Intervention - A Global Heavy Equipment Manufacturer

Performance Intervention - A Global Heavy Equipment Manufacturer

Abstract A global off-highway, heavy equipment manufacturer was experiencing quality and delivery issues with a strategic group of suppliers. The assembly plants were experiencing daily disruptions of work flow, reworks, and customer warranty claims. TPS was contracted to engage this group of suppliers, stop the flow of defects, coach a zero defect mentality, train the suppliers in quality management, and drive improvement throughout the process. Challenge ? The manufacturer was under increasing pressure from their competitors to improve quality. ? The suppliers in question were strategic and could not be exited. ? The culture of the supply base was not metric driven and, in fact, was based on legacy and politics. ? The industry was not familiar with many of the quality management princ

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