Percona Support Helps CloudBolt Deliver Superior Customer Service BUSINESS CHALLENGE Who Is CloudBolt? CloudBolt transforms enterprise IT into a fully orchestrated hybrid cloud, integrating on-premises resources, private clouds, and public clouds such as Amazon AWS, Google Cloud and Microsoft Azure, into a single, intuitive interface. CloudBolt ships as an appliance with an embedded MySQL 5.7 database that serves as the data repository for the product. CloudBolt’s typical customer is a Fortune 1000 enterprise. For these large-scale deployments, the MySQL database is typically moved to a dedicated server to support greater performance and scale. THE CHALLENGE When a new CloudBolt customer, one of the world’s top 10 financial institutions, began experiencing unusual behavior

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