provides telecommunications services as well as technical support and training. The Information Technology Department aims for 99.95% system availability. The IT Department is composed of a team of 11 staff. In a given day, an average of 4-6 site visits were carried out by the IT staff. Before Cormant-CS, when downtime occurred it meant traveling up to 30 minutes to reach the location of the problem and about 1-2 hours more to identify

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