28% ePRESENTMENT Achieved REDUCED TIME Customer service calls 350+ RECEIVED Electronic payments monthly THE CHALLENGE Founded in 2000, Penn Waste is a full-service commercial and residential recycling and waste removal company, servicing South Central Pennsylvania. They initially performed all invoice printing in house before making a decision to outsource. Still, they faced another “paper” issue – processing and applying paper check payments against open invoices. Customers paid via check by mail, which was making it difficult for Penn Waste to reduce their days sales outstanding (DSO). This also led to additional work for Penn Waste’s accounts receivable (A/R) team since many customers failed to include remittance information along with their payments. This resulted in the team

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