Financial services customer case study / 1 Pekao SA Pekao SA is one of the largest financial institutions in Poland, also in terms of IT infrastructure. As a market-driven and customer- oriented organization that closely monitors competitive initiatives, it must be able to make quick changes to its business structure. This poses significant challenges to the IT department, which has to respond instantly to emerging business needs in order to be able to support the Bank in its development. Historically, changes related to developments in information technology and the owner- ship changes that had taken place over the past few years resulted in a very complex IT infrastructure, which was becoming increas- ingly more challenging to maintain using the limited (although previously suffi

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