Case Study INDUSTRY Payroll/Financing Services CHALLENGES Effective Management of Major Incidents Reduce Resolution Time SOLUTION Server Analysis Root Cause Analysis Reporting and Measurement Knowledge Base Our client is a payroll product company specializing in entertainment industry and is the global leader in entertainment payroll, workforce management, residuals, tax incentives, finance, and other integrated production management solutions with 15 offices in the U.S., Canada, London, and Tokyo. Currently on a mission to digitize the paper-heavy back office processes of entertainment production, our client is striving to reinvent how the entertainment industry works and interacts to make p

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