PayChoice is a payment gateway and direct debit company based in Melbourne, Australia. Living by their slogan, “Payments made easy,” they help customers set up direct debits, online payment gateways, and real-time payments, all at a competitive rate, with PCI DSS security and same-day support. Success Story: PayChoice Challenge Growing pains are inevitable when it comes to business expansion. However, as PayChoice grew year on year and when the pandemic hit, the team realized their whole phone system needed an overhaul. The current provider at the time was neither innovating their products nor keeping up with the changing events affecting everyday business life. The admin portal was complicated and the provider’s support was limited in that they didn’t provide outside of hours sup

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