Patton and SmartConnect Deliver High-Availability Multi-Access Customer Care Solution for Eureka
Patton and SmartConnect Deliver High-Availability Multi-Access Customer Care Solution for Eureka
2 PagesA well-known white-goods manufacturer in India wanted to migrate their legacy TDM-based inbound contact center to the Genesys IP-based platform. System Scalability was a key requirement for the client, who manages an ever- increasing demand for the white goods and electrical appliances they supply to the Indian market. Growth. Starting with 150 seats, the con- tact-center operation was expected to grow multiple times year-on-year. In the face of
