Rounding Case Study THE CHALLENGE Like other hospitals across the country, General Medical Center* faced the challenge of optimizing rounding processes to improve patient care and satisfaction. Standardizing rounding workflows and ensuring compliance with traditional paper methods was inefficient, resulted in disparate, incomplete information and prevented comprehensive outcomes analysis. “We know routine rounding provides many benefits, from reducing falls and pressure ulcers, to decreased call bell disruptions, and increased patient satisfaction,” said Jane Smith, Chief Nursing Officer at General Medical Center. “But our staff was hand-writing notes during rounds and then transcribing them back to the EMR later. This double-documentation was very inefficient and led to

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