Case Study

Patient Satisfaction Outshines Fresh Paint in Grand Junction Birth Market

Patient Satisfaction Outshines Fresh Paint in Grand Junction Birth Market

Background: St. Mary’s Hospital and Regional Medical Center St. Mary’s Hospital and Regional Medical Center serves western Colorado and eastern Utah. As the largest healthcare facility in the region, St. Mary’s offers the highest level of care and technology, including the most comprehensive perinatal services in the area. St. Mary’s Medical Center is consistently recognized nationally for its clinical quality and superior patient care. Challenge: Maintain Competitive Edge in Regional Perinatal Care Market With an already healthy regional lead in birth volume, St. Mary’s delivers approximately 2,200 babies per year . Its nearest competitor just three miles away, Community Hospital had stopped delivering babies in 2000 but recently completed construction on a new $50 milli

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