Parkway Medical Group and Holmside Medical Group are two general practices in the West End of Newcastle-upon-Tyne. Parkway treats minor ailments onsite, as well as providing specialist management of ongoing long-term conditions, with clinics covering a wide range of healthcare issues. Holmside offers high-quality family GP services, through a forward-thinking flexible group of doctors and healthcare professionals, who have treated generations of local families. THE CHALLENGE Both practices are busy on a daily basis. Parkway employs 21 staff looking after 8,200 patients, while Holmside has 28 staff caring for 9,500 patients. The practices were already using digital technology, but sought to integrate an upgrade to Enterprise software into the existing EMIS Web technology. Dictatio

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