About Pact Group Pact is a leading provider of specialty packaging solutions in Australasia, servicing both consumer and industrial sectors. Pact specialises in the manufacture and supply of rigid plastic and metal packaging, materials handling solutions, co-manufacturing services and recycling and sustainability services. Pact IT – The challenge PACT IT was established in 2014 following the company’s move to go public. After completing IT separation from the parent company and the transition of core system environments, the focus moved to maturing and improving service quality. Before moving to Axios assyst, Pact IT’s customer satisfaction was presented as 78%, up from 61% in 2014. But while the incumbent Service Provider consistently reported excellent SLA results, this measurement

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