Serving over 350,000 electric and 21,000 water customers, the Pacific Northwest utility faced challenges managing multiple database platforms—SAP HANA, Oracle, and SQL Server. With around 150 IT staff supporting 800 users, they needed to improve efficiency and reduce costs. IDERA’s solutions helped streamline database management across platforms by enhancing monitoring, troubleshooting, and performance optimization. This centralized approach reduced operational complexity, improved system reliability, and significantly lowered overall maintenance costs for the utility.

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