OUTSOURCING A DISCRETE BUSINESS PROCESS Expert re-engineering of the claims process and work?ow allows a high-pro?le client to meet regulatory requirements and growth expectations. CASE STUDYTHE CLIENT The client is a US-based Fortune 500 company offering a diversi?ed portfolio of ?nancial services and insurance products. THE CHALLENGE In administering its Medicare Supplement block of business, the client was dealing with a number of operat

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