The Client Browne Jacobson is a leading national law firm, with approximately 1000 users across offices in Nottingham, Birmingham, Manchester, Exeter, and London. With expertise in the public and private sectors, Browne Jacobson has achieved growth of over 60% in the last five years by delivering exceptional customer service. Maintaining this service level is a key consideration in all IT decision making. The Challenge Browne Jacobson wanted to extend its in-house service desk to offer out-of-hours IT support, without the overhead of additional staff. It needed a partner with a mature and technically-skilled service desk to complement its existing team and provide a standardised and seamless end-user experience. Browne Jacobson came to Air IT off the back of a poor experience

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