SUCCESS STORY | CANADA’S CMHC DEVELOPS REGULAR UPGRADE METHODOLOGY WITH SUPPORT FROM SKYSPARC| Outsourced patch upgrade solution meets deadline for smooth, efficient implementation CHALLENGE Having completed a major upgrade to its WSS installation in Spring 2014, CMHC wanted its next patch upgrade to be implemented more smoothly and quickly. The prior upgrade project – from 6.5 to 7.4.22 – had lasted 18 months, due largely to the scale of changes between the two versions and an entirely manual testing process, which absorbed 18 full- time employees in addition to the vendor’s implementation specialists. In spring 2015, CMHC approved an organization-wide initiative to improve the quality of its technology infrastructure, including the adoption of an 18-month upgrade cycle f

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