Case Study tylertech.com P 248.269.1000 E info@tylertech.com LOUISIANA Ouachita Parish 911 Ouachita Parish NWPS-OP-WP-11169-1019 © 2019, Tyler Technologies, Inc. All rights reserved. CHALLENGE Prior to using New World, communication between public safety personnel in Ouachita Parish was limited to radio transmissions. Without a GIS-based CAD system, dispatchers and first responders relied solely on radio transmissions to determine where first responders were located. This caused difficulties in routing to calls for service and tied up radio channels during major incidences. Public safety officials and end users wanted a system that could offer a common software platform for the communication center and all law enforcement, fire and EMS agencies; robust GIS capabilities w

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