Practice Profile Orthopedic Practice Leaves eClinicalWorks Due to Poor Support Name: Samuel Getachew MD Inc. Location: Lorain, Ohio Specialty: Pediatrics Physicians: 1 Locations: 1 ChartLogic User Since: 2016 Children’s Orthopedic Specialists is an orthopedic practice located in Tucson, Arizona that is composed of two physicians and seven other staff members. Children’s Orthopedic has been a ChartLogic Electronic Health Record (EHR) customer for the past thirteen years. In early 2016 Children’s Orthopedic switched from ChartLogic EHR to eClinicalWorks. When asked about the transition, Susie Vincent, Practice Manager, replied “We left for eClinicalWorks for exactly 8 weeks, and we missed ChartLogic every day that we were gone.” Susie pointed out that ChartLogic’s customer service is

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