Case Study
Orthopedic Center Improves Claims Rejections
678.738.1120 | sales@clearwaveinc.com | clearwaveinc.com © 2020 Clearwave Corporation clearwave “People have asked if the kiosk made check-in impersonal, and I said no, really it improved it, because now they see a face when they walk in versus the top of somebody’s head.” Lisa Warren CEO | Andrews Sports Medicine and Orthopaedic Center Andrews Sports Medicine and Orthopaedic Center is a busy practice located in Birmingham, Alabama serving approximately 280-350 patients per day. Lisa Warren, CEO of Andrews, wanted to streamline the front and back office workflow processes. She also wanted to find a solution that would improve the overall patient experience and reduce patient wait times. Andrews Needed to Solve Several Problems • Patients had a long waiting room time made worse by havi