1 / 3 Smartbridge February 1, 2021 Order Process Modernization for a Communications Services Company smartbridge.com/order-process-modernization-communications-services-company/ The Client Our client is a communications and monitoring solutions firm that specializes in providing comprehensive electronic monitoring solutions to over 700 law enforcement and community corrections agencies in 43 states and the District of Columbia. They are one of the largest providers of active GPS-based offender monitoring hardware and software solutions in the United States CLIENT PROFILE EMPLOYEES: 1,000+ INDUSTRY: Electronic Monitoring HEADQUARTERS: Texas FOUNDED: 1986 Primary Issues and Objectives2 / 3 The client had implemented a Salesforce community portal in 2019 for order intake. The gaps in

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