SUMMARY of SUCCESS ORCHARD SUPPLY HARDWARE [ home improvement retailer ] OSH uses Vyond to create product training videos for its Product Knowledge Library. These videos have been a huge success: Retention rates are high, and employees even share the videos with customers. Check out one of their videos here. 70 Product knowledge videos created by three trainers in only a few months. 4,000 Video views in Q4 2016 demonstrates increased employee engagement.. <4 hours Time it takes for an OSH employee to produce an entire 60-second video. 1 minute Time off the floor for an OSH sales associate to complete product knowledge training.THE CHALLENGE To meet customer service objectives, the manage- ment team at OSH needed to get retail Sales Asso- ciates up to speed on required produc

Join for free to read