OPTIMIZING WORKFLOW & LEVERAGING AUTOMATION CASE STUDY A heavy equipment manufacturer whose products sell in over 100 countries was tasked with optimizing the way they managed their export orders. They have more than a dozen plants manufacturing hundreds of products, and maintain an inventory of tens of thousands of SKUs. Over time, the complexity led to difficulties meeting service levels, particularly on sales to countries with inadequate logistics infrastructure and/or complicated regulatory environments. © Expeditors International of Washington, Inc. All rights reserved. / 2016were evaluated as candidates for outsourcing, and careful consideration was given to those that were candidates for automation. Once the workshop concluded, and the assignments were complete, we ended

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