05 The competitive nature of today’s telecommunication services make it vitally important to offer a reliable network, ensure customer satisfaction, and develop products and services that consumers want to buy. It’s not a trivial effort as today’s wireless service providers handle as many as 800 million calls and 9 billion messages per day. Success depends on a highly technical workforce with a deep understanding of how sophisticated networks are deployed and operated. Each piece of equipment in the network, from base stations to switching stations, generates an enormous amount of data that could be used to enhance the customer’s experience - but only if the data can be immediately analyzed and used by that workforce. The benefits of having access to real-time analytics and key pe

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