Operational Resilience: The New Imperative for Financial Services Sponsored by Presented by2 Introduction Before Covid-19 had an unprecedented global impact on financial services, regulators in the United Kingdom had for some time been focusing their attention on how financial institutions (FIs) could address the challenges of responding to unforeseen events. Operational resilience is the collective description given to the range of activities that an FI delivers to ensure that its important business services to customers are delivered in a robust and resilient way. When those services fail, operational resilience focuses on the ability that the FI has to recover from and adapt to that failure. “(Operational resilience) is not just about ticking a box. It’s about, how do we embed

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