Case Study
Operating Room Performance Improvement at Greater Baltimore Medical Center
surgicaldirections.com 1 Operating Room Performance Improvement at Greater Baltimore Medical Center Situation Greater Baltimore Medical Center (GBMC), Maryland, lacked a governance structure to monitor its perioperative services and operating room (OR) utilization, resulting in underused ORs and excessive downtime between surgical cases. A scorecard of operating room performance indicated subpar performance for the hospital’s 25 operating rooms (ORs), a costly misstep considering that perioperative services typically generates nearly 60 percent of a hospital’s revenue 1 . Specific areas of concern were: First surgical cases of the day were started on-time in only 67 percent of the cases; best practice is a minimum of 90 percent first-case on-time starts OR utilization was 62 p