Ooredoo CASE STUDY The Customer Ooredoo is a leading international communications company delivering mobile, fixed, broadband Internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa, and Southeast Asia. Formerly known as Qtel Group, the company has a customer base of more than 93 million and reported revenues of USD 9.3 billion in 2012, making it one of the fastest-growing telecommunications companies in the world. In Qatar, Ooredoo is the preferred choice for world-class communications for consumers, businesses, residences, and organizations, serving approximately 300,000 customers. The Challenge As one of the fastest growing telecommunications companies in the world, and the premier provider in Qa

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