CASE STUDY Client: Mid-sized Canadian City INDUSTRY: GOVERNMENT SOLUTION: BACKUP & DISASTER RECOVERY | Business Challenge Leaders of a midsized city in Canada knew they needed to be able to restore critical IT services rapidly in a disaster — when citizens, first responders, and emergency managers would need them most. Five key challenges confronted the city: > Interdependent systems — The city needed assistance to fully comprehend its recovery requirements or capacities because it had multiple interdependencies in its IT systems. City leaders needed to understand what they had deployed, as well as a strategy defining which of their systems was most critical. > Virtual server uncertainties — The city had a VMWare environment intended for disaster recovery, but it wasn’t as well m

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