Online procurement portal brings more choice to EMC during the tender process for a procurement solutions provider. One major hurdle was the issue of support, with the organisation not allowing devices to be taken off-site for repair, as all company information must stay on the premises. “ A lot of users utilised BYOD and IT were only offering best efforts support, and of course, IT couldn’t offer the same level of access and functionality due to non-Standard Operating Environments,” Borce adds. The search for a vendor could also throw up problems, he explains, with EMC having set criteria for external hardware providers that all new vendors must meet. EMC, a global leader in IT and business transformation solutions, knows this only too well and was keen to introduce

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