Online engagement improves first time customer issue resolution by 30% compared to email Fast, convenient customer service is fundamental to great online shopping experiences. That’s why CDON.COM is now using Vergic online engagement to support nearly 10 000 online customer interactions every month — and immediately resolve issues — in real time. Background: Help an early adapter lead through customer service excellence Since 1999 CDON.COM has built the largest group of e-commerce sites in the Nordic countries. Their sites represent the largest entertainment online stores for consumers Denmark, Finland, Norway and Sweden. CDON.COM was an early adapter in providing site agents with online chat functionality to serve the ever-increasing amount of customers. However, thei

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