1 WWAA The Company A leading American provider of workers’ compensation insurance that has partial autonomy from the rest of the state government. It is a not-for-profit with regional offices throughout the state and has played a key role in the state’s economy for over 100 years. The company has approximately 112,000 policyholders, nearly $21 billion in assets, and over $1 billion in premiums. Challenge The company had a significantly rising caseload volume but was suffering from siloed investigation processes supported by antiquated technology solutions. Key case data was stored in three different systems that didn’t talk to each other, which led to investigators wasting precious time manually searching for and inputting information. Investigations often involve joint eff

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