CUSTOMER SUCCESS Data centers that flip like a switch When the power goes out, every minute counts—and costs. That’s why electricity transmission and distribution companies such as Oncor invest heavily in applications for outage prevention and management. But what happens when these and other critical business applications suffer disruption? For Oncor, the largest transmission and distribution provider in Texas, if AMS applications are down and not meeting certain market-related service levels, Oncor is required to inform market participants of the outage. Recently, Texas state regulators raised the expectations on the level of performance and capabilities of the information systems that energy companies rely upon so heavily. As a result, Oncor was required to build a fully func

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