CUSTOMER STORY Industry: Pharmacy services Location: Cincinnati, Ohio Size: 11,000 employees Omnicare integrates approach to pharmacy services with ServiceNow Resolves issues with metrics and SLA insights First-contact resolution rate Integrates multi- vendor outsourcing environments Omnicare sees outsourcing IT services as an opportunity to connect people with the care they need For more than three decades, Omnicare has been a leading provider of pharmacy services to the senior care industry. The company operates in over 200 locations across the United States, supplying long-term care facilities and independent senior populations with a broad array of specially packaged medications and pharmacy-related services to help move patients toward healthy choices. As a healthcare

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