Okta Identity Cloud: A New Virtual Door to Secure Federal Services From disaster relief to public assistance, Federal agencies provide critical benefits and services to the American people. An example is the Social Security Administration (SSA), which administers retirement, survivor, and disability benefits, with many people visiting SSA offices for in-person assistance. However, the COVID-19 pandemic forced SSA offices and other Federal agencies that serve the American people to close practically overnight. Agencies quickly had to pivot, providing those much- needed services online. While Federal agencies worked through the new normal of online service delivery, the pandemic sparked an increase in public need. Business closures around the country put millions out of work,

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