Case Study SECTOR OIL & GAS LEAN SIX SIGMAPinnacle Refinery Lean Six Sigma Pinnacle Refinery (name changed), a leading Public Sector OMC (Oil Marketing Company) in India, was struggling with business process inefficiencies and wanted to introduce company-wide change management interventions. In early 2006, Pinnacle Refinery embarked on a Six Sigma deployment journey with an ambitious charter to arrest these profit leakages due to operation

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