Initial situation: Objectives: Key figures: Concept: Willach solution: Advantages: Result: . . Ogle Pharmacy, Pershore (Worcestershire) Gerry Ogle relocated his pharmacy to the existing premises within Pershore where the pharmacy was originally founded. He decided to use the move as an opportunity to update the business by reorganising its logistics and introducing innovative technology. The objective was to create maximum efficiency on the smallest footprint. This was to be achieved through the following measures: • Optimisation of workflows and processes • Efficient staff planning • Maximisation of return per unit area (cost benefit optimisation) • Reduced waiting times • Optimum customer service through good advice Frequency: Average of

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