Case study: Oficina de Hacienda The Provincial council of Bizkaia has reopened its Treasury office in Mungia (Bizkaia) after carrying out a full renovation which will allow the local residents to do all the operations that are performed in the headquarters in Bilbao. 15,000 people visited this 227 square metre office last year with 97% being attended within 15 minutes. Good lighting which allows work to be performed quickly and efficiently, a

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