Case Study

Office Equipment

Office Equipment

Pages 1 Pages

Industry Success Story: Office Equipment CUSTOMER • One of the world’ s lar gest manufactur ers of of fice automation equipment, such as copiers, printers, pr oduction printing pr oducts and facsimile machines. • Responsible for the cost of servicing equipment. • Costs $90 to send technician on service call, as well as the cost of any necessary r eplacement parts. CHALLENGE • Experiencing high service call volume due to power -r elate

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