Share this Healthcare “We wanted to be the ED of choice for our community. This is why we started this journey towards excellence.” —Dr. Dave Holson, Director of Emergency Medicine, NYC Health + Hospitals/Queens Business challenge Demand for emergency services rose dramatically in recent years at NYC Health + Hospitals/Queens (Queens Hospital), causing overcrowding, excessive wait times and high walkout rates. Transformation At the front line of medical services in its community, the Emergency Department (ED) at Queens Hospital engaged the IBM ® Watson Health TM Simpler team to help it deliver faster, more responsive care to patients and their families. With an optimized workflow, clinicians can screen incoming patients in a timely manner, slashing wait times while b

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