PleaseReview CASE STUDY The Challenge Frustrated by reading through lengthy emails searching for relevant comments amid the background clutter of irrelevant information or administrative remarks and having to lead a document review project where a CRM (comments resolution matrix) is used to track hundreds of inputs led the Navy Warfare Development Command to research commercial off-the-shelf collaboration options to increase review productivity and save crucial time. NDLS had the capability for uploading Word documents for online review and commenting. The system was designed to maximize collaboration during the review process, but the document import process was clunky and labor-intensive requiring multiple manual entries and many steps that took days to complete. NWDC settled

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