Case Study
NSL appoint change++ to manage reporting on taxi licensing contract
NSL appoint change++ to manage reporting on taxi licensing contract As an expert outsourced provider NSL Services Group (NSL) delivers a range of parking and traffic management services, including enforcement services, to nearly all major UK cities. The organisation responsible for authorising taxi and private hire vehicle licensing for the Greater London area appointed NSL to manage the licensing and inspection service from 1 March 2013. The contract involves processing initial licence applications through to vehicle inspection tests, with two annual MOT tests now mandatory for taxi and private hire vehicles. A third party partner, Civica, supplies the operational system that contains all the licensing and inspection test data, and change++ was asked to develop the business intelligence s