©2010 getcontrol.net All rights reserved. info@getcontrol.net 888-340-3598 V2 10/10 CASE STUDY NOVARTIS GETS CONTROL OF EMAIL! Prepared by Dr. Flora Zaman, Mike Song, and Bill Kirwin EXECUTIVE SUMMARY Companies are only beginning to recognize that employees are spending up to 35% of their working-time using e-mail -- a tool for which they have never been trained. Novartis, a global leader in the pharmaceutical industry with 98,000 employees, recognized that investing in a robust international e-mail training program would yield the following benefits: • Increased productivity • Streamlined communications • Reduced potential for confidentiality breaches • Reduced legal liability • Reduced network congestion • Improved work/life balance • Reallocation of resources

Join for free to read