Nottingham University Hospital CASE STUDY v.e.0221DIGITAL SOLUTION REDUCE WAITING TIMES BY 50% FOR NUH CASE STUDY Nottingham University Hospitals, one of Britain’s largest acute healthcare trusts, is achieving significant improvements in its customer service thanks to Q-Flow® patient management system. Healthcare United Kingdom Appointment Booking and Queue Management ww w.ac f t e chnolo g i e s . c o m • CUSTOMER • INDUSTRY • LOCATION • SOLUTION ww w.ac f t e chnolo g i e s . c o m Q-Flow® has improved the customer experience in a number of ways. Each clinic has a simple to use touchscreen kiosk, allowing patients to check-in for an appointment and take a ticket. The screen then calls each person forward for their appointment. Better manage allocation of resources across the

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