www.taitradio.com © Tait Limited 2012. CS-93-110110.90 THE CUSTOMER Nottingham has 640,000 residents with a journey-to-work population of about one million. More than 51 million annual passenger journeys are carried out on Nottingham City Transport’s (NCT) fleet of 320 vehicles on 67 principal routes. SiTUaT iOn Like many British cities, Nottingham suffers from traffic congestion especially at peak periods. So the challenge for NCT is to

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