CUSTOMER SUCCESS Founded in 1819, Norwich University was the first private military college in the United States and the birthplace of Reserve Officer Training Corps (ROTC). The university has over 5,000 students in their undergraduate and graduate programs, which consists of 60% ROTC students and 40% civilian students. The graduate program’s growth has been phenomenal over the past 10 years and can be attributed to bolstering the economic growth of the university overall. This growth, however, has uncovered business challenges that required a solution to streamline IT operations and increase efficiency. There were several challenges that pushed Norwich University to consider SailPoint for their identity needs. First, the graduate program was 100% online. Norwich University unde

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