for this were not part of NAV’s long-term IT strategy . Capgemini was engaged in 2007 to help implement the IT solutions necessary to support major organizational reform. Capgemini’ s main responsibility was to develop a self-service solution, Your Pension (Din pensjon), and a new centralized casework system based on a secure Service-oriented Architecture (SOA). The Solution Today, the new self-service solution is used by every citizen i

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